Política de envío
Introduction
Welcome! At Therapened, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below to understand our shipping practices.
Order Processing Time
Orders are processed within 1–2 business days (Monday–Friday).
Orders placed after 12 PM PST or on weekends and holidays will be processed the next business day.
Shipping Time
Standard Shipping: Delivery within 5–9 business days.
Delivery times are estimates and may vary depending on your location, destination country, customs clearance, and carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your order and delivery location. All applicable charges will be displayed before completing your purchase.
International Shipping
We ship worldwide, including the United States, Canada, the United Kingdom, and many other international destinations.
International delivery times may vary by country. Customers are responsible for any customs fees, taxes, or import duties required by their local authorities.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at support@therapened.com within 14 days of delivery. We will review the issue and assist you accordingly.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately before your order ships.